Our Jewelry ❤️
Is your jewelry suitable for sensitive skin?
Yes, we prioritize using skin-friendly materials to ensure our jewelry is suitable for those with sensitive skin.
How should I care for my jewelry?
To keep your jewelry looking stunning, we recommend following our care instructions, which can be found on our website.
What materials do you use in Senya?
Discover the luxury of our jewelry, meticulously crafted with the utmost care:
- Premium Stainless Steel: Crafted from the highest quality stainless steel.
- 18K Gold Plating with PVD: Our innovative PVD (Physical Vapor Deposition) technique results in gold plating that's ten times thicker than standard methods. It's not just stunning; it's environmentally friendly too.
- Unrivaled Durability: Our jewelry is designed to withstand the rigors of your daily routine, thanks to its exceptionally durable finish.
Embrace your lifestyle:
- 100% Waterproof: No need to remove your jewelry. Shower, swim, hit the gym, or relax at the beach with confidence.
- Tarnish-Free Brilliance: Your jewelry will never lose its shine, maintaining its radiance through every adventure.
How do I know my ring size?
We provide a ring size guide to help you find the perfect fit. You can also visit our store for an in-person measurement.
Do you offer customization options?
Yes, we offer personalized jewelry services, including engraving and custom designs. Contact our team for more details.
Shipping and Order 📦
Do you offer international shipping?
Yes, we offer worldwide shipping to bring our exquisite jewelry to customers around the globe.
What is your return policy?
We have a hassle-free return policy that allows you to return or exchange unworn jewelry within 30 days of purchase.
Can I cancel or modify my order after it's been placed?
We process orders quickly, but if you need to make changes, please contact our customer support as soon as possible.
How can I contact your customer support team?
You can reach our friendly customer support team by email, phone, or through the contact form on our website.
What are your shipping fees and delivery times?
Shipping fees and delivery times vary depending on the destination and shipping method selected. You can find this information during checkout.
Are your jewelry items covered by a warranty?
Yes, we offer a warranty on our jewelry items against manufacturing defects. Please review our warranty policy for specific details.
What is your policy on lost or stolen packages?
We are not responsible for lost or stolen packages after delivery. However, we can assist you in filing a claim with the shipping carrier.
Payment 💳
What is the refund method?
- Credit Card:
After the return is processed by our team, expect the refund to appear in your bank account within 5-10 business days, depending on your bank. - Debit Visa Card:
If you used a Debit Visa Card for your online purchase, the refund will be processed as a credit card transaction. It will take approximately 5-10 business days for the refund amount to reflect in your account. - PayPal:
Once we issue a refund to your PayPal account, you'll receive a notification from PayPal. Please allow 5-10 business days for the funds to be credited to your bank account.
We appreciate your patience as we work to ensure a smooth refund process. If you have any further questions or concerns, please don't hesitate to reach out.
What are the payment methods?
We offer convenient payment options to enhance your shopping experience:
- Card Payments: You can securely pay with Visa, MasterCard, and American Express cards.
- PayPal: Opt for the simplicity and security of PayPal. When selecting this option at checkout, you'll be directed to the PayPal site to log in, review the payment amount, and click 'Pay Now.' After the transaction is complete, you'll seamlessly return to our site.
Shop with ease and confidence using the payment method that suits you best.
