Delivery & Returns

Please find important information regarding your order, shipping, and our policies below:

💜 Order Processing 

3 - 5 business days.

💜 Order Confirmation

You will receive an order confirmation within 20 minutes of placing your order. If you do not receive this confirmation, please contact us at support@senyajewelry.com

💜 Shipment Notification

After your purchase, depending on where you're located, your package should arrive at your address within 12 to 25 business days.

💜 Support

Our Senya Support team is always available to assist you with any questions or concerns. Feel free to reach out to us at any time.

💜 Shipping & Returns Policy

• Secure Returns Policy: You can return items within 30 days after recieving them. (read return policy).
• Secure Checkout: Your privacy is our top priority, and we ensure a secure checkout process.
• 24/7 Customer Support: Our team is here for you around the clock.
• Safe & Secure Payments: Your data is protected with industry-leading security measures.

For more details, please refer to our Shipping & Returns Policy.

Thank you for your patience and understanding. We're all in this together.

If you have any further questions, our team is here to help! 

Important Information for Customized Pieces

💜 Extended Processing Time: Please be aware that customized pieces may require additional days for shipping.

💜 Language Limitation: Custom jewelry can only be ordered with English lettering.

💜 Text Presentation: Your customized piece will arrive exactly as it was written. For example, if you write it in all capitals, it will be delivered in all capitals.

💜 Character Restrictions: Please avoid using special characters, such as symbols or accents, when placing your order.

💜 Please note that it will take 6-8 weeks to recive your personalized piece. Custom pieces have their own production time.

Senya's Materials

🩷 Stainless Steel: Stainless steel jewelry is celebrated for its durability and resistance to tarnish, making it an excellent choice for everyday wear. It is hypoallergenic, which means it's less likely to cause allergic reactions, ideal for those with sensitive skin. Additionally, stainless steel requires minimal maintenance and is highly affordable, offering a sleek, modern look without the hefty price tag.

🩷 14k/18k Gold: Gold jewelry, especially in 14k and 18k varieties, combines luxury with longevity. 14k gold, which contains 58.3% pure gold, offers a balance of durability and affordability, making it suitable for daily wear while still exuding elegance. 18k gold, with 75% pure gold, boasts a richer, more vibrant color and is more resistant to tarnish and corrosion. Both types retain their value well over time, making them a wise investment.

🩷 Sterling Silver: Sterling silver, composed of 92.5% pure silver, is highly valued for its lustrous appearance and versatility. It is more affordable than gold and platinum, making it accessible while still maintaining a high-end look. Sterling silver is also durable, provided it is properly cared for, and can be easily polished to restore its original shine. It’s an excellent option for both casual and formal pieces, offering timeless elegance at a reasonable cost.

🩷🩷 Please note that it will take 6-8 weeks to recive your personalized piece. Custom pieces have their own production time. 🩷🩷